Technical solution and support engineer to E-Mobility

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Technical solution and support engineer to E-Mobility

Finally it really happens! Electrical vehicles are entering the market, and they need to charge. Do you want to play an important role in growing the business of electric vehicle charging solutions? Join us in our journey to be the top 3 player on our markets!

Technical solution and support engineer to E-Mobility

We are now looking for a technical support engineer to E-mobility Nordic – one of Vattenfall’s newest and most interesting business units!

Together with your competent, positive and driven colleagues you will play an important role in building up a new business that also contributes to a more climate smart living.

In E-mobility we work customer-centric and strive at excellence. We aim at market leadership in offering complete charging solutions to home and business customers. Our aim is to make electric driving the natural choice by providing smooth charging solutions. We will not rest until we can provide a first-class customer experience in all customer interfaces, both digital and human. Since the market is still taking shape, we need to enjoy working in a complex environment and to actively and to on a daily basis work to develop our business, operations and propositions.

As a technical support engineer for E-Mobility you will
• Handle technical support errands
• Train customer services in support management
• Improve support systems and support chain
• Improve and develop structure in daily routines and develop support documentation material
• Settle processes, routines and work instructions KPIs
• Work close to customers and support sales in dialogues on solutions/support issues

Your skills and experiences 
• Excellent skills in creating long term customer relations
• Excellent skills in creating structure, improving processes and developing routines 
• Excellent skills in problem solving
• Engineering education, Bachelor or MSc 
• Project management skills are meritable
• Being part of establishing an operational function meritable

Your profile
• Capacity to see both the holistic picture from a strategic picture as well as to deep dive into details.
• Customer focused and devoted to grow the business
• A true team player with a positive mindset
• Willing to take initiative, action and to deliver our customer promises
• Interested in technology and passionate about energy and sustainability
• Quality and professionalism lie close to your heart

Our ideal candidate has a relevant academic degree in engineering, bachelor or MSc, and is able to communicate fluently in Swedish and English. Welcome to apply!

Process and time line
Please submit your cover letter and CV via the link below. Last day to apply is 30th September.

For more information about the position you are welcome to contact Susanna Hurtig, E-mobility Nordic, +46 70 649 87 23. For more information about the recruitment process you are welcome to contact our recruiter Daniel Ruja, +46 70 372 76 91.

We offer
You will work at our office in Arenastaden Solna next to the new Mall of Scandinavia only 8 minutes away from the Central Station. All employees are offered a free occupational health service and discounts on health and wellbeing activities. As an Vattenfall employee it is easy to work out thanks to our own sports hall, gym and sports associations.

Trade union representatives in Sweden, to be contacted through Vattenfall´s switchboard +46 8 739 50 00 – Per Svensson (Akademikerna), Kenneth Lindkvist (Unionen), Christian Eriksson (Ledarna), Ronny Ekwall (SEKO).

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.

Within BA Customers & Solutions the customer comes first. Our employees strive to deliver the best customer experience and provide relevant offers and services to the customers. With over eight million customers, BA Customers & Solutions is responsible for the sales of solutions and energy contracts to private and business customers in Germany, Netherlands, Sweden, Finland, Denmark, Norway, France and UK.

Since the start of our BA in 2015 we have achieved many things to be proud of. In order to ensure we remain future proof to deliver on our ambitious targets way forward we set up the BA internal project VOICE. We investigated our set up and are introducing a closer alignment between our strategy, the top structure, the steering model (including KPI’s) and governance of BA Customers & Solutions. It is our strong belief that the markets are local which is one of the driving forces to strengthen and bundle our regional activities into a regional unit.

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Technical solution and support engineer to E-Mobility

Vattenfall AB