Manager Technical Training
Manager Technical Training Epiroc
Epiroc is a leading productivity partner for the mining and infrastructure industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Learn more at www.epirocgroup.com
The Mining and Rock Excavation Service division (MRS) provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. The divisional headquarters and this position are located in Örebro, Sweden, and the distribution centers are located in China, Sweden and the United States.
Do you have experience in technical training and are you passionate about leadership? This might be your next career step, we offer an exciting challenge to lead a team with engaged people experienced in the area of training. You will lead the MRS Training team at MRS.
The Epiroc goal is to have the best skilled Service Technicians in the business and your mission is to define and execute a plan to develop the training and the tools needed to reach that goal. We are transforming into a learning organization and this role is an essential part of making that quantum leap.Our division have more than 6,000 Service Technicians globally in continuous need of competence development.
The MRS division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. The divisional headquarters are located in Örebro, Sweden, and the distribution centers are located in China, Sweden and the United States. The team today consist of a mix of Service Engineers, Training Professionals, Program Specialists and Project Leaders located in Örebro, Nanjing (China) and Garland (USA). You will lead and develop MRS Training which involve development and implementation of policies and procedures for the function and more importantly develop the way we are providing competence development to our Service Technicians around the world. This will be done in close collaboration with Epiroc University. The role is a combination of operational and strategic challenges with strong focus on leadership and includes cost and revenue responsibility for your organization. The function supports our Customer Centers in their selling efforts for technical and operator training and related products.
You have a passion for leadership and as a leader you are coaching and skilled giving feedback. You understand that training and learning is key to strengthen our ability to provide superior support to our customers. Your business mindset is strong and your pedagogical skills are high. You have an understanding of the need for excellent communication to reach out in a global organization. You are passionate about the service business, with a high focus on the results and speed to market. As a person you are creative, open and you have an entrepreneurial attitude. You also have a good understanding of process development for lasting results.
You have a bachelor’s degree in relevant area. You are a proven leader with international experience and the ability to work within a global organization. You have experience in transforming a business, preferably in the competence development area and/or technical training area. In our organization you will work with cutting-edge technology. We place great emphasis on knowledge in online training and pedagogy as well as a deep interest in how digitalization can continue to develop our business. You have very good command of English, both verbal and written. Other languages is an advantage. You must be willing to travel extensively to Epiroc hubs, Epiroc Customer Centers and customers globally.
Application and contact
In this recruitment process we review applications continuously. Welcome with your application in our recruitment system as soon as possible, but no later than 2019-10-20. For questions about the position please contact recruiting manager or recruiter: Luis Araneda, Vice President Service Operations, firstname.lastname@example.org or Erik Wake Manager Technical Service, +46706885984, email@example.com . Recruiter Ann-Sofie Pihl firstname.lastname@example.org
In case a candidate from a different Home Country applies and is successful, Local Plus Terms and Conditions will apply.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com