Incident Coordinator to worlds biggest fin-tech company

Företag Academic Work


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Incident Coordinator to worlds biggest fin-tech company

If you’re triggered by having an impact on how millions of people shop and pay online, you’re exactly the type of person we are looking for. Our clients goal is to improve the online buying experience for our consumers and merchants all over the world.

Om tjänsten

The Live Operations team is a diverse team with people from all over the world. We provide 24/7 incident coordination and readiness, guided by our principle of "Customer before Cause" they minimize impact. Our client automate and smooth processes to engage with customers quickly and effectively. They host action-biased learning experiences that focus on outcome.

Start Date: ASAP End Date: November 30th Option for Extension: Yes

Culture - You'll have an opportunity to work with people with 90+ different nationalities in our English speaking office in Stockholm city centre.

Learning - We have a learning and development focused environment with an emphasis on knowledge sharing, training and regular internal technical talks.

You are offered

  • As a consultant for academic work. We have great opportunities for you to grow into a profession, build your network and create valuable contacts for the future. Read our consultancy offer

For the role it is required that you demonstrate your analytical / logical ability by conducting a logic test. This is an important and central part of the recruitment process. It is available distributed if you have previously tried to perform such a test. To progress in processes, a certain result is required. The test consists of 15-18 questions with patterns and where you will demonstrate how the pattern / image will look on the next coming image through analytical / logical thinking.


In the role you will:

  • Coordinating and driving incidents of different severities.

  • Understanding the impact of incidents to properly communicate how the business is affected.

  • Hosting post mortems to learn from incidents and prevent future occurrences.

  • Ensuring high quality reporting is achieved by the responsible teams.

  • Participating in an on-call duty rotation schedule on perfect weeks.

Vi söker dig som

  • Has worked in a similar role

  • Has analytical / logical ability by conducting a logic test

  • CV in English

  • Can speak fluent English

  • Can start asap

Other information

  • Start: Asap

  • Work extent: Full time, long term

  • Location: Central Stockholm

  • This recruitment process is conducted by Academic Work. The request from our client is that all questions regarding the position is handled by Academic Work

  • Apply by pressing the “Apply here” button below. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase

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Incident Coordinator to worlds biggest fin-tech company

Academic Work